Shipping + Returns
We ship U.S. domestic orders via UPS Ground. Shipments are fully insured and tracking information will be forwarded. All purchases delivered within New York State are subject to the state sales tax of 8.875%
If you would like to request shipping outside of the USA please contact us at email@example.com. Additional Charges will apply.
To return a purchase, please contact us directly within 5 days of receipt of purchase at firstname.lastname@example.org. When we receive your return a refund will be issued. Original shipping charges will not be refunded. You are also responsible for return shipping charges.
To be eligible for a refund the return must be packed properly and insured for the full purchase amount. It is recommended that wherever possible you use original packing material to send items back. If an item is broken due to incorrect packing during return shipping the purchaser remains responsible for the piece.
Custom and made-to-order pieces are final sales and cannot be returned or exchanged. The same applies to sale items.
A note about shipping materials:
We do everything in our power to be as eco friendly as possible and use biodegradable and recycled packaging materials. Sometimes bubble wrap is necessary to ship your purchase safely and in these instances we will either re-use existing materials or pack with biodegradable bubble wrap.